We value your trust in Discount Filter Shop, and we want you to feel confident when shopping with us. Our refund policy is designed to be clear, fair, and transparent.

Faulty or Damaged Products

If your product arrives damaged, faulty, or not working as promised, you are eligible for a full refund or a replacement. To request this, please contact us within 7 days of receiving your order.

Change of Mind or Dissatisfaction

We kindly ask customers to carefully check product details before purchasing. Unfortunately, refunds or exchanges are not available if you:

  • Change your mind about the product.
  • Do not like the product after receiving it, despite it being in perfect condition.

How to Request a Refund or Replacement

  1. Contact our support team with your order number and details of the issue.
  2. Provide photos or proof of the faulty item (if applicable).
  3. Return the product in its original packaging (if requested).
  4. Once verified, we will process a replacement or issue a refund to your original payment method.

Important Notes

  • Refunds are only applicable to faulty or damaged items.
  • Shipping fees (if any) are non-refundable.
  • Refunds may take 5–7 business days to appear in your account, depending on your bank/payment provider.