📞 Customer support · Albuquerque, NM

We’re here when your filter isn’t.

Real humans on US Mountain Time. Order help, fitment questions, NSF certification questions · we answer every email within 24h on business days.

✓ 24h email response✓ US-based support✓ $1,000 wrong-fit guarantee✓ 365-day returns

Three ways to reach us

Pick what works for you

✉️
Email · Best for orders
Replied within 24h Mon–Fri. Attach photos for fitment questions.
📞
Phone · 9am–5pm MT
Monday to Friday · 9am–5pm Mountain Time. Closed weekends & US holidays.
📍
Mailing address
8206 Louisiana Blvd NE
Ste A #1267
Albuquerque, NM 87113
Administrative address. For returns, please request an RMA by email first.

What to expect

Our support promise

⏱️ 24h email reply
Every customer email gets a real human reply within one business day. We don’t outsource and we don’t bot-reply.
🛡️ $1,000 wrong-fit guarantee
If we ship the wrong filter for your fridge, we’ll refund up to $1,000 in spoiled food and replace the filter free.
↩️ 365-day returns
A full year to return any unopened filter, no questions asked. Email us first to get an RMA number.
📜 NSF certifications
Need certification documents for your records or insurance? Email us, we’ll send the third-party lab reports same day.

Frequently asked

Before you write us, check these

How do I find the right filter for my fridge?
Check the model number on a sticker inside your fridge (door frame or ceiling). Match it to our brand pages, or email us a photo of the sticker and we’ll point you to the right filter.
When will my order ship?
Orders placed before 3pm Mountain Time ship same business day. Free standard shipping over $49 (3–5 business days). Tracking emailed when label is created.
Are your compatible filters really NSF certified?
Yes. Every filter we sell, OEM or compatible, is third-party lab tested and NSF/ANSI 42 or 53 certified. We can email you the certification PDF for any product.
Do you offer subscriptions?
Auto-ship every 6 months saves 25%. Annual kits save 37%. We email you 3 days before each shipment, and you can pause or cancel any time.

Still need help?

Email is the fastest way to reach a real person on our team. Include your order number if you have one.